Musician's Friend Reviews

Musician's Friend has an overall rating of 4.8 based on 15 reviews. Customer feedback on Musician's Friend is mixed: Musician's Friend reviewers highlight positive aspects like wide selection of musical instruments, competitive pricing, helpful customer service, fast shipping, which strongly appeal to musicians of all skill levels, music educators, hobbyists, and music enthusiasts. However, Musician's Friend is often criticized for its occasional stock issues, mixed product quality, shipping costs can be high, customer service response times vary.

4.8/5.0

15 reviews

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All Musician's Friend Reviews (15)
RoyTripp
May 31, 2026
"Everything arrived just right"
I was really happy with how smooth the whole order went. Placing it was easy, and everything showed up exactly the way I picked it out, no missing pieces, no wrong color, no mix-ups with the model. Shipping was quick too, which was a nice surprise. it felt great to have an online music order go so perfectly for once.
JanetRimer_98
May 22, 2026
"Really fast shipping every time"
I’ve ordered a couple things from Musician’s Friend now, and both times they showed up way quicker than I expected. The tracking worked just fine, and everything arrived in good shape with nothing missing or banged up. I’ve had some bad luck getting music gear shipped from other places, but these guys have been really solid for me so far. The ordering process was super easy too. no complaints.
philip_Forte85
May 04, 2026
"Returning it was way easier than expected"
I sent it back and thought it would be a hassle, but it wasn’t. They processed it fast, and the refund showed up on my card sooner than I expected.
DIAZ
April 17, 2026
"Good deals and easy payments"
I grabbed a new guitar using a promo code and went with the financing option. Checkout was simple, and the payments just fit my budget really well. Happy with how everything worked out
joseph1972
April 11, 2026
"I found the guitar strings I needed..."
I found the guitar strings I needed quickly, and the site was easy to get around. I was going to say checkout was just okay, but it was smooth and didn’t give me any issues. The order confirmation came through right away too. No complaints here, I’d use Musician’s Friend again.
LuzLuckow_19
February 06, 2026
"Guitar showed up in perfect shape"
The guitar arrived looking great 😊 No scratches or issues at all, and it feels really solid quality-wise. Plays great right out of the box too!
evangeline2002
January 20, 2026
"good deal on the guitar i wanted"
i found the guitar i was looking for here for less than i saw it anywhere else. shipping was reasonable too, so overall i’m happy with the purchase.
Julia.weckerly
January 01, 2026
"Packaging could be better"
The box was just okay, but the guitar showed up with a few dings on it. It’s a bit disappointing because better packaging probably would’ve helped.
William-buckner
December 30, 2025
"Warranty help was actually painless"
I had a problem with my pedal and figured the protection plan would be, I don’t know, a whole thing. But it actually covered it without much hassle at all. Support was nice, got back to me quick, and helped me get it sorted. way easier than I was expecting.
RobertHobson
December 13, 2025
"I had a small issue with..."
I had a small issue with my order and was a little frustrated at first, though it wasn’t anything major. Support got back to me really quickly and sorted it out without making it feel like a whole ordeal. All in all, happy with how it was handled.
hello_gloria413
December 11, 2025
"Guitar was actually in stock"
I was relieved that when the site said the guitar was in stock, it really was. I placed the order, got the shipping update, and it actually went out without any weird backorder email popping up later. Small thing, but I appreciate when that little stock label is accurate.
Musician's Friend Q&A

Thanks :) i see that they have keyboards too

I have an account , then i went go to the cart with my items to purchase and it keeps reverting back to log in page ? when checking out .server?

Hi, i want to buy a piano, i haven't tried this website before, i want to be sure before ordering that piano.

I want to see the newest or latest keyboards of the yamaha motif, the newest yamaha workstation keyboards you have in stock now.

Why are there so many negative scores and experiences on this company? i was going to buy a guitar and amp but just typing in the name brings up horro

KayStephens
September 26, 2019

“They ship crap and never check the quality. WHY? Because they have too many useless idiots that buy this junk.”

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